Friday, July 24, 2015

How to be more creative

This was a great TED Talk about how to increase ones ability to be creative.  The five pieces of advice:


  1. Give it  go (don't be afraid to make mistakes);
  2. Surround yourself with people are different from you;
  3. Let go of expectations;
  4. Build upon the ideas of others; and
  5. Keep showing up.

I have been working a lot lately on how t increase my ability to think creatively and I have found these tips very helpful. 

Monday, July 20, 2015

Why Good Leaders Care...

I really did enjoy this talk.  Three main points, I derived from it are:

  1. Leaders need to be trustworthy;
  2. Leaders need to be educators; and
  3. Leaders need to empathetic.

In total, the more I learn about leadership, the more I determine that a true leader is really a facilitator for talent.  It is being the person who can be counted on, to clear the path for those work with them to be successful.  It is about being a strong resource and giving every opportunity to succeed.



P.S. I loved the line, "Leadership is a choice, not a rank."

Friday, July 17, 2015

Learning Curve - Initial Lessons

Hi all,

I have not posted in awhile as I have been working hard trying to learn my new role as chair of my department.  Some of the lessons I had inklings of before I started but they have come to the forefront over the past few weeks.

  1. There is a rule subject to another at all times.  When one thinks they know the rule, there is always a proviso or addendum that is attached to it.  
  2. Decisions are not made in isolation.  Everything has consequences.
  3. A sense of humility is required.


Tuesday, April 28, 2015

HTMT 488 Sping 15 Advice - Leadership

One of my favorite traditions that we have in our department is our capstone class' pizza party.  As part of that experience, each professor in the department gets to stand up and say a few words of advice for our graduates.  I have posted all of mine in the past few years and I really wanted to keep that tradition alive as well.


As my transition into becoming the new Chair of the Department comes closer, I have been thinking a lot about leadership lately.  For those of you who have taken one of my classes, you know how important I feel that each of you take on a leadership role in some part of your life.  One of the biggest lessons that I have learned over the years, is that leadership requires first and foremost to understand and appreciate your team.  Over the past few years, while this team has taught you theoretical foundations, statistical analyses and financial statements.  While this information is indeed important, what was more so, is the way in which they imparted it to you.  Each of these individuals has their own approach and style that is unique unto them and uses it for their and your advantage.  If you have watched real closely over the last few years, you will see that this mix of ingredients bring a recipe for success...  

For instance, Professor Clement brings a desire to innovate. He looks at problems not as insurmountable blockages but rather as challenges for growth.  

Dr. McLeod creates real and lasting relationships.  If you have ever seen him 'work a room' it would be the first time.  He doesn't 'work a room' but rather hosts gatherings of friends and colleagues.  He is genuine and likable.  People come to trust and respect him because of it. 

Dr. Crotts is a master strategist.  He knows how to take his ideas, break them down into components and convince you that they are correct.  He achieves his goals by understanding the system and knowing where to implement his strategies where they will work to their greatest effectiveness.  

Ms. Green, I have to admit she frightened me a little at first.  I have come however to love and respect her.  What is impressive about Ms. Green is that she has a level of determination that is incredible to see. When she gets an idea in her head that she feels is right, she will run through walls to see it get done.            

Dr. Pan is a man of tremendous wisdom.  In an hour meeting, everyone will have had plenty to say but the five words stated by Dr. Pan will usually be the most memorable and insightful.  He is the best example of quality over quantity, I have ever met.

Melinda.  Her ability to keep order and organization is incredible.  She has become an indispensable member of our team because she bring order to the chaos that is academia.  She is often the voice of reason and brings a earthbound perspective to any discussion.  

Dr. Litvin, who is a man who my admiration knows no end, has gained such respect and loyalty from me because he is an individual who stands for love and compassion.  Everything he does comes directly from the heart.  He has taught me that what we do here is more than a mere profession but rather as a chance to constantly build and grow not only ourselves but to make a positive impact around us.  

We finally come to Dr. Frash.  I have to say my first few years here, I didn't really get a chance to know Dr. Frash all that well.  Over the past three years or so, I feel that we have become close and he has taught me so much.  One of his greatest gifts of leadership is that he is willing to tell the truth even if it is not to his own personal advantage.  He tells the truth even when people do not want to hear it not because he is being cruel but rather because he believes you need to hear it to become a better person.  I have witnessed him many of time be heartbroken and left feeling isolated because of what he said but knowing that he did what needed to be done in order to lead people to success.  I only hope I can be half the leader that he is.


So my leadership lessons that I hope you picked up from this little talk are innovation, relationships, strategy, determination, organization, wisdom, love and truth.  If you ensure you are working towards these ends in your life, you will be successful.

Tuesday, December 2, 2014

Tracking Destination Image Across Trip Experience with Smartphone Technology.

ABSTRACT

The purpose of this study is to examine changes to tourists’ image of a destination throughout a trip experience.  Using Blackberry technology, a group of Canadian student travelers to Peru were asked to record images and experience about their trip during several key moments (pre-trip, upon arrival, half-way, departure, and post-trip).  The results of this mixed methods study indicate that tourists’ destination image is dynamic and continuously evolving throughout their trip, and various incidents during the trip could impact it. Of particular importance are the impressions made upon arrival and departure, as they are powerful determinants of post-trip images.  Affective image appear to be rather haphazard during the trip whereas most respondents’ cognitive image follows a specific pattern where the subjects go through an adjustment period at the beginning of the trip (resulting in lowered scores) but then rebound in a positive direction from that point.  Further, post-trip cognitive scores tend to continue to rise significantly while affective scores tend to return to pre-trip levels.

For those that want to cite this...

Smith, W.W., Li, R., Pan, B., Witte, M., & Doherty, S.  (2014). Tracking Destination Image Across Trip Experience with Smartphone Technology.  Tourism Management.  

Monday, December 1, 2014

WestJet Makes the Nice List

I am not big on promoting commercial entities however, I must give kudos where they are indeed due.  Congratulations to West Jet on their annual Christmas miracle promotion.



They have been doing this for several years now and it has gotten even more fabulous with each and every iteration.  I love when my industry decides to truly give back. It is important for us to remember that when we bring our guests to communities that those places are not just commodities. We need to be doing more of this as an industry in order to really create true partnerships with communities.  Tourism can be a great thing when done correctly.   Congrats once again to WestJet for demonstrating leadership in this regards!

Saturday, November 29, 2014

Six Word Saturday

Being thankful for - white blood cells??? 

With three kids in three different schools and me teaching at a university, viruses come around our house often and I am guessing most of family has built up a pretty good immunity.  This week however, that immunity didn't work out so well as a cold ripped through the household.  During this week of thankfulness, add white blood cells to the list.  So yeah to biological sciences...



Wednesday, November 26, 2014

Advice for Choosing a Dissertation/ Thesis Topic


I have gotten a series of requests lately for advice on choosing a dissertation topic. So while I am writing to specific people, I thought I would share these ideas broadly too.

4F Rules for Choosing a Dissertation/Thesis Topic

  1. Fun - You are going to spend a considerable amount of time doing this topic, you better at least be somewhat interested in it.  
  2. Fund-able - There are very few projects that can be done for free. Make sure you have the resources to be able to complete the project.  
  3. Feasible - The clock is ticking, make sure it is a project you get can done in the time available. 
  4. Future - Will completing this project help your job prospects after completing it? 
I have been approached to add more F's over the years (though for me all F's should be four letters). Two others which have been suggested are:
  • Foundation: Do I have the skills and abilities to get this done?   
  • Faction: Does my adviser have the skills and abilities help me through this? Can they help me put together the right committee to make this project all it should be?

Tuesday, November 25, 2014

A Question For the Future of Hospitality and Tourism.


The question I was posed by Leslie for the coffee chat was,

"How full is your cup?"

As usual I am going to answer such a question in my own unusual way.  

One of the great traditions of the program I work at is that we have a capstone class event at the end of term.  During this event, each professor stands up and gives the graduating class a piece of advice for the future.  While some of my colleagues share the same story year in and year out (and they are great pieces of advice); I like to tailor mine to the class.  Here is my talk that I am going to give later this after noon (and you decide if it is cup half full or not).

"There has been a question that has been on my mind for the last couple of weeks.  I thought of the question when preparing a talk for the global tourism class and I think it is valuable thought as you venture out into the workforce.  I want to pose a question to you all.  How much hospitality should we trade  for the business?  The origins of the word hospitality comes from the Greek 'philoxenos' which means 'love of strangers.'   The root of 'travel' comes from the French, 'travailler' meaning 'to work.'  Combined the original intent of hospitality was to give comfort to guests because of the hardships it took to travel. Now, the question is, have we gotten away from that original intent?

Today, as you have sat in business school classes, we have taught you about profit margins, cost-benefit analysis and return on investment.  In such, we taught you as a good business school should.  In the current world you will be asked as managers to maximize revenue and minimize costs. Even in the hospitality world we are focused on revenue management and providing streamlined service.  In that vein, we now have businesses in our industry where one can rent a car, check into a hotel or order from a restaurant and not have to interact with a person.  Heck, one hotel has a program that if you do not want maid service, that you stick a sign on your door and that they will give you reward points in exchange.  So one could purchase their room online, check in with their phone and not have maid service meaning that they could stay in a hotel and not have to interact with a single staff person.  While this may be excellent business; is it hospitality?   That is your question for the future.  How much humanity are we willing to give up in the face of business? 

On one side, we can argue that is the way of the world.  Heck, when was the last time you actually talked to a bank teller?  We have been automating every industry in America one way or another for decades.  What makes hospitality immune to this?  On the other side, isn't the core of hospitality to create a sense of 'love of strangers' and how do one do that through a smart device?   Over the next ten years, I sense we are going to see the next evolution of our industry.  How that evolution is shaped will be based on your decisions.     How much hospitality are we going to choose relative to the business?   The future of this industry is based upon your shoulders. My advice to you is this day; is to choose wisely."


Monday, November 24, 2014

Memory Monday - Mom Theme

The theme this week is Mom.  

Retired Not Tired Memory MondayLike most people, I love my mom but how I do write about her without sounding cliche?  The fundamentals of my mom is that she is an intelligent, well spoken women.  If she was born 20-25 years later, she probably would have been a CEO.  She reads constantly.  She reads a variety and a plethora of literature.  She has carried a desire to learn and grow throughout her life.  She actually thinks about things and has informed opinions.  While she is introverted, she forces herself to become a customer service expert. She is willing to stretch herself as an individual.   She is a great example of how life long learning, growth and development leads to a happy life.  



Sunday, November 23, 2014

A Interesting Lesson in Listening

In 1861, Drs.  Earnest Aubertin (Localistic Model) and Pierre Gratiolet (Distributed Model) got into a rather heated dispute about two varying theories on how the brain works.  The scientific community then spent years debating which one was correct until the late 21st century discovery that each model was correct in that one fed into the other.  The lesson as always, is that good ideas should be built upon rather than worrying about who is right and wrong.  Expending energy on 'winning' a debate is useless compared to if the time was spent trying to bring the best of ideas together.



Perhaps our political leaders can learn a lesson from us (as should we all).  The importance of the sharing of ideas and actually listening to one another, can lead to much bigger breakthroughs than trying to go it alone.  As a collective, humans are pretty smart when they choose to work together. If political parties were more concerned with working together to nurture, develop and put forward great ideas than winning, we could be in a much better position all around.

Friday, November 21, 2014

How to Be a Good Neighbo(u)r.

The other night before the Predators used the Leafs as playthings, the Toronto fans showed some big time class when the anthem signer's microphone went out.  It was great to see the Canadian crowd finishing up the Star-Spangled Banner...



This is just a month after the Pittsburgh crowd sang O Canada after the Ottawa shootings...



As a Canadian who lives in the USA, I am always happy to see when we act like the great nighbo(u)rs that we are.  Congrats on both sides of the both sides of the border for recognizing our great partnership!

Thursday, November 20, 2014

Being Significant in Insignificance...

Every time I think I am a big deal, I leave it to physics to remind me otherwise...



Though I can make the argument that I am the center of the universe



Though, no matter our insignificant place in this universe, it is still important that we maintain a sense of fun (even if it is really just a little bit of fun in the grand scheme of things).

Wednesday, November 19, 2014

Death By Meetings?

I love my colleagues.  They are great human beings and do not really waste time (if anything, I am the social being of the group who they hate to see coming down the hall at times).  Being in the world of academia however, death by a 1000 meetings is common and quite often painful.  As I have moved into more leadership roles, I have really taken a lot of time to think about how to make meeting times more productive.  So when I watch this TED talk by David Grady it really made me think of how I am doing business so to speak.



With this in mind, I give you my rules going forward for meetings that I am a part of.

Agendas go out at least 48 hours before the meeting.
Every meeting must have at least three actionable items.
Meetings will take no longer than 45 minutes (to which I will add an optional 15 minutes for networking/socialization).
Try to avoid meeting time sucks (like getting off on tangents, exploring outside topics and gossip).
Make sure the technology works before entering the room.
Keep the mood of one of trying to move forward with positive goals in mind.

These are my rules.  What are your meeting rules?

Tuesday, November 18, 2014

Why I Sometimes Hate This Time of Year

This morning I was coming into work and on the radio there were two DJs discussing Christmas gifts.  The one DJ was complaining that her husband was buying her a $1000 dining room table stating that 'it was a gift for the household, not for her,' especially since he was getting $500 University of Tennessee boots.  So many things bothered me about this whole conversation that I needed to rant.

If you are going to discuss buying each other $1500 worth of gifts in public at least have the decency to at least acknowledge that you are really dealing with some serious first world problems.  The ladies on the radio really did come off as being superficial.

Heather and I stopped score keeping on gifts along time ago.  I believe it to be a sign of immaturity and a lack of respect for your partner.  We have also for the most part given up giving each other gifts on major occasions.  It is much nicer to receive a gift on January 14th just because you were thinking about the person than having to be artificially pressured into buying stuff on February 14th because Hallmark says it is the way to show your love.  I prefer the spontaneous and heart felt gift rather than the custom/convention one anytime.

The moral of the story for me.  If someone gives me a gift, any gift, I am thankful to have someone in my life that is willing to use their time and resources to purchase/make me something. There are many people in the world that do not have that.

Tuesday, August 19, 2014

Rules of Teaching

Today, I start my ninth year of being a professor.  It is hard to believe that it has really been that long.  It feels like it was just yesterday when I got my PhD and thought I knew something.  Trust me that today I am no longer under such delusions.

In looking back and now moving forward, my classes look nothing like that did nine years ago. Today, they are much less, "me talk - you listen" and much more "lets explore and see what we all learn as a result."  My whole teaching philosophy has evolved over time and continues to do so.  In that vein, I thought that today, I would share my rules of teaching today with you...

  1. Start lessons with a relevant question/problem.  Set up the 'so what' so that students can understand why you are delivering the lesson.  It is about creating context in their minds.
  2. Set up the class in an explore, demonstrate and apply model.  
  3. Conversations work better than telling.  When I am told something I am more likely to forget, ignore or half understand the message.  When I gain knowledge in a conversation I tend to retain it because I had to connect the dots myself and understand the logic behind the thoughts.  Remember the key to a conversation is that it is a two way street.  You have to listen as much as you talk.
  4. Smile.  Life is so much better for yourself and your students when you engage with the materials.
  5. Be constructive.  No one likes to be told their wrong but sometimes we all need to be guided towards a better understanding of an issue.  I go in with the approach of helping students to understand where the error was made and providing tools to help them improve their performance
  6. Always treat students with the utmost respect and dignity.  It is amazing how treating people well usually turns into them treating you well.  
  7. Be open to learning and new ideas yourself.  Students have often taught me a lot to which I am eternally thankful.
  8. Always end a lesson by going back to the original question/problem which began it.  Let students see how their ability to address the question has improved.  It also allows you to guide a sense of how well you did your job.

Once again, these rules like everything else are subject to evolution and change with the times.  Good luck to all with the new school year!  May we all learn and flourish during it.

Friday, January 24, 2014

2013 NC and SC Festivals and Events Planner Survey Results

Friday Fragments

Thanks to Mrs. 4444's for hosting the frags.
  • Is there a prayer for plumbers.  We have a plumber coming today and I am hoping the cost will just nearly stay close to painful rather than catastrophic.
    • On a related note: We laid out $700 for a car repair last week and I had two work trips that have not been reimbursed yet.  Perhaps I should sit out on campus with a tin cup this week.
  • Another round if illness is moving through our house.  With me teaching at a university, Robyn in high school, Liam in elementary school and Erik in pre-school our house may as well be a germ incubator.
    • Half-Past Kissin' Time
    • On a related note: This has put me well behind in my work leading to an increased level of stress.  This is just an extra kind of bonus don't you know.
  • Even with the first two points, I have a conversation with a friend about happiness.  She asked why even with things are crappy that I seem to be happy.  My answer is that I am not really happy per se but rather work hard to keep myself in a state of being moderately contented.  Nothing is too bad, nothing is too good.  This is the lesson I learnt in my favorite class in undergrad Buddhist philosophy. The middle path is the true way to Nirvana.
    • Does that mean I am unemotional?  Of course not, I am human (even though I'd love to be Vulcan),  but when I do get overly emotional I work on getting back to an even keel.  
  • If you want to see what I presented this week, I will be posting them on Acting Balanced and Touristic either today or tomorrow.  So if you are interested in How Sponsors Choose You or the 2013 Festival Trends for the Carolina's drop on by later on.
    • On a related note: Because I know you all love statistics!